Union · Guest-led
Guest-led ordering
Turn wait time into revenue: Union cites up to roughly 28% higher checks when guests order on their terms.
Let guests lead with QR to menu, wallet pay, and tabs that sync with Union POS in real time so your team covers more tables with fewer fire drills.
Performance figures cited from Union's hospitality marketing. Omega helps you validate fit for your venue and processing stack.
Serve more drinks, less wait time
- Guests order from their smartphones; drinks can arrive about six minutes faster than traditional face-to-face ordering (Union field data).
- No app download: guests scan a QR to order. With Apple Pay or Google Pay, many guests never type card details.
- Guests can close their tab, tip on their terms, and leave when they are ready.
From scan to closed tab
Five touchpoints your staff and guests already understand, now faster and always synced with Union POS.
Step 1
Guest scans or taps to view the digital menu instantly.
Step 2
Guest browses the digital menu and orders on their device.
Step 3
The order ticket prints or displays on the KDS to make and deliver.
Step 4
Servers can add items, voids, comps, and more on the POS.
Step 5
Guest pays on their own device. The check closes on the POS.
Offer guests rewards funded by Union
Rewards can lift check size, tips, and repeat visits without you funding every promo out of pocket. When guests unlock an offer, they see instant credit on the tab while you still recognize full-price sales on items sold, per Union's program design.
Ask Omega how Union's funded rewards layer sits next to your current loyalty and processing agreement.
Ask about Union rewards
Unlock more efficient staff
When staff spend less time punching orders and chasing checks, they can cover more tables with the same headcount. Guest-led ordering ties into Union POS so a guest can open a tab from their phone while servers add items, comps, or closeouts from the register without duplicate tickets.
See if your floor qualifies
Engage guests anytime, any day
Surface the right food and drink options for brunch, lunch, happy hour, or late night without constant manual menu swaps. Guests see timely specials while you spend less time updating static boards.
Generate happier, more loyal customers
Waiting drives bad reviews. With guest-led ordering, guests receive orders faster than when they wait on a server round trip, and staff can focus on hospitality instead of order entry.
Make more money with less waiting
Venues that adopt guest-led ordering often see larger average checks (Union cites roughly a 28% lift) because guests reorder when the friction drops. Omega maps whether that pattern matches your mix, your labor model, and your processing program.
Case snapshot
“We could not have delivered to the insane increase in volume during the final World Cup game without guest-led ordering with Union.”
Vu, Owner @ The Phoenix
By moving to Union's guest-led ordering, The Phoenix has been able to service more customers and keep service quality up, increasing average check and staff tips.
Ready to see guest-led ordering on your floor?
Walk through Union and Omega on one call (QR flow, POS sync, processing, and rollout) with a hospitality-first plan, not a generic vendor script.
Get this system through Omega
You can get this system at no cost when you qualify. Our program eliminates 100% of traditional processing fees-you only pay $35/month for processing, not a percentage of every sale. Take the quick check to see if you qualify.
Guest-led ordering pays off when QR, payments, and Union POS match your real service model, whether that is bar rail, patio, or a full dining room. Share your peak covers and we will map a rollout your staff can sustain.